Privacy policy

 Privacy Policy

True Baby Co. is operated by BKK Group, a sole proprietorship, and this store and website, including all related information, content, features, tools, products, and services, are provided to give you a curated shopping experience (the "Services"). True Baby Co. is powered by Shopify.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services, or otherwise communicate with us. In accordance with the Protection of Personal Information Act (POPIA) of South Africa, your data is handled securely. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

  • Personal Information We Collect:

    • Contact details: Your name, address, billing address, shipping address, phone number, and email address.

    • Financial information: Credit card, debit card, and financial account numbers, transaction details, and payment confirmations.

    • Account information: Username, password, preferences, and settings.

    • Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.

    • Communications: Information included in your customer support inquiries.

    • Device & Usage information: IP address, browser type, network connection, and how you interact with our Services.

  • How We Use Your Information: We use your personal information to provide and improve the Services, fulfill your baby orders, process payments, arrange shipping, manage returns, send marketing communications (only with your explicit opt-in), secure our store against fraud, provide customer support, and comply with legal obligations.

  • How We Disclose Information: We may share personal information with Shopify and trusted vendors who perform services on our behalf (such as payment processors and couriers), business partners (for advertising, subject to your rights to opt-out), other ventures operated under the BKK Group account where relevant, or to comply with legal obligations.

  • Your Rights: Depending on where you live, you have the right to access, correct, update, or delete the personal information we hold about you. You may also opt out of promotional emails at any time using the unsubscribe link provided.

  • Contact: If you have questions about our privacy practices or wish to exercise your rights, contact us at info@bkkgroup.co.za.