Shipping policy

Because BKK Group carries a wide range of products across multiple stores, delivery times can vary depending on the item and stock availability.

Delivery timeframes: Estimated delivery time is 3 to 20 business days from the date of dispatch, depending on the product, supplier stock levels, and your delivery location within South Africa. In-stock local items typically arrive toward the shorter end of this window.
Order processing: Orders are typically processed within 1–2 business days before dispatch. You will receive a confirmation email with tracking information once shipped.
Shipping costs: Calculated at checkout based on your location, order size, and delivery method selected.
Delays & Incorrect Addresses: While we partner with reliable couriers, occasional delays can happen. Please ensure your shipping address is correct at checkout; True Baby Co. is not responsible for non-delivery caused by incorrect customer addresses.

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